Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Fluently's Website, located at https://www.fluently.us

By accessing this website we assume you accept these terms and conditions. Do not continue to use Fluently if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing Fluently, you agreed to use cookies in agreement with the Fluently's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Fluently and/or its licensors own the intellectual property rights for all material on Fluently. All intellectual property rights are reserved. You may access this from Fluently for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
Republish material from Fluently
Sell, rent or sub-license material from Fluently
Reproduce, duplicate or copy material from Fluently
Redistribute content from Fluently

Please note that personal email address is our primary way of indentifying members. In the event that a member changes their email address within the online learning platform without prior approval, and Fluently is no longer able to confirm satisfactorily the identity of the member, Fluently reserves the right to discontinue member access.
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Fluently does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Fluently, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Fluently shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Fluently reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Fluently a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:
(a) the link would not make us look unfavourably to ourselves or to our accredited businesses;
(b) the organization does not have any negative records with us;
(c) the benefit to us from the visibility of the hyperlink compensates the absence of Fluently;
(d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
(c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Fluently. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Fluently's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Course Enrolment and Lifetime Access
When you enrol in a course, you get a license from us to view it via Fluently Services and Platforms and no other use. Don’t try to transfer or resell courses in any way. We grant you a lifetime access license, except when we must disable the course because of business, legal or policy reasons.

As a student, when you enrol in a course, whether it’s a free or paid course, you are getting a license from Fluently to view the course via the Fluently platform and Services, and Fluently is the licensor of record. Courses are licensed, and not sold, to you. This license does not give you any right to resell the course in any manner (including by sharing account information with a purchaser or illegally downloading the course and sharing it on torrent sites).

In legal, more complete terms, Fluently grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a Fluently authorized representative.

We generally give a lifetime access license to our students when they enrol in a course. However, we reserve the right to revoke any license to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to business, legal or policy reasons, for example, if the course you enrolled in is the object of a copyright complaint, or if we determine its content violates our Trust & Safety Guidelines. The lifetime access is not applicable to add-on features and services associated with a course including but not limited to LIVE Q&A sessions, Writing & Speaking Assessments etc. For example, translation captions of courses may be disabled by Fluently at any time, and Fluently may decide at any time to no longer provide teaching assistance, speaking assessments, writing assessments or Q&A services in association with a course.  The frequency and scheduling of such additional services is at the discretion of Fluently and may be modified without prior notice. To be clear, the lifetime access is to the course content but not to other features Fluently decides as add-ons.
lifetime access. 100% Money-back Policy 
Fluently offers a 100% money-back guarantee given that:

1. The refund request is made within 24 hours of your purchase date
2. You have NOT booked a speaking assessment
3. You have NOT participated in any writing challenge
4. You have NOT consumed any of the course content including but not limited to:
- Watching any of the course videos (partially or fully)
- Downloading or opening any of our course practice material

The above conditions being met, Fluently offers a 100% refund if the following criteria are present:

1) Any part of the product is reported by the user as defective, missing or differing substantially from the product as advertised.
2) Fluently is unable to provide alternative material, resources  or services of similar value/utility.

Our 24 hour window is only to help you gain confidence that we do have course content, we do have practice tests, we do have an online community and all of the other services we advertised on our website. Once you are logged in you can freely look at the listing of our curriculum. Any consumption of material makes you ineligible for a refund.

The Band 7+ Vocabulary book and Kit is a stand-alone product and is non-refundable.

Money back guarantee applies ONLY with the purchase of lifetime access.  Monthly subsriptions are non-refundable.
Refund Policy
All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download, accessing or opening, and all purchases made on www.fluently.us are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Fluently reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

CORPORATE/INSTITUTIONAL PROGRAMMES

Block purchases of multiple memberships via a single payment e.g. for an educational institute, company, NGO or similar, are non-refundable in any circumstances.
Speaking/Writing Workshop Refund Policy
All transactions for purchase of Speaking and/or Writing Workshops are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase locks a seat reserved for you and cannot be replaced by someone else, it is deemed “reserved and locked” after booking and is non-refundable or exchangeable, this is a strict no refund policy.

Fluently reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Band 7 Money-Back Guarantee
Fluently offers a band 7 or above guarantee under these conditions:
You must have stayed on our platform for at least 16 weeks prior to the test.
You must have followed our examiner's instructions in the speaking assessment evaluation.
You must have joined at least one of our speaking workshops if our examiner advised so in your initial speaking assessment.
You must have fully consumed all the material and resources in our band 7+ kit.
You must have purchased and fully consumed our IELTS Band 7+ Vocabulary Kit.
You must have tried your best and used our resources to their greatest potential.
You can only claim 7+ money back guarantee within 6 months of your registration.
What constitutes “trying your best” is fully up to Fluently’s discretion
Paying back your IELTS test fees
Fluently offers to pay back your test fees if you do not achieve an overall band 7.0, or the score required by the relevant institute/authority, whichever is lower and only under the following conditions:
You must have stayed on our platform for at least 16 weeks prior to the test
You must have participated in at least 4 consecutive writing assessments of which you achieved higher than overall band score 7.
You must have followed our examiner's instructions in the speaking assessment evaluation.
You must have joined at least one of our speaking workshops if our examiner advised so in your initial speaking assessment.
You must have fully consumed all the material and resources in our band 7+ kit.
You must have attended the full curriculum of our LIVE session in our premium group.
You must have tried your best and used our resources to their greatest potential.
You can only claim 7+ money back guarantee within 6 months of your registration.
What constitutes “trying your best” is fully up to Fluently’s discretion
Disclaimer 01
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Disclaimer 02
IELTS
IELTS is a registered trademark of the University of Cambridge ESOL, the British Council, and IDP Education Australia. By using this website, you agree that you fully understand that this site or any of its affiliate sites is not affiliated, approved or endorsed by University of Cambridge ESOL, the British Council, or IDP Education Australia.
GIVEAWay Terms & Conditions
If you participate in our Fluently's promotions and giveaways (the “Giveaways”) you fully accept these general terms and conditions of Fluently and you acknowledge that you fulfil all eligibility requirements.
ELIGIBILITY
Open to active Fluently members who meet the requirements and are the older of 18 years of age or the legal age of majority in their state of residence prior to the date of entry. Employees of Fluently LLC and its affiliates, and their immediate family members are not eligible to participate.
DATE OF GIVEAWAYS
The Giveaways shall start and close on the date specified on Fluently Facebook page. Entries after the closing date will not be allowed.
HOW TO ENTER
The Facebook post will explain the entry procedure. There is no entry fee and no purchase necessary to enter the Giveaways. Only one entry will be accepted per person, multiple entries from the same person will be disqualified, unless explicitly stated otherwise in the Facebook post. By entering a Giveaway, you will not be eligible to receive any prizes awarded in any other Giveaway unless you enter each Giveaway separately.
THE WINNER
The winner will be chosen at random from all eligible entries. The winner will be notified via our official support email within five business days after the closing date of the Giveaway. If the winner cannot be contacted or does not claim the prize within 72 hours, Fluently reserves the right to withdraw the prize from the winner and pick a replacement winner. Fluently's decision in respect of all matters to do with the Giveaway will be final and shall not be subject to review or appeal by any entrant or by any third party.
PRIZE
The promotional prize shall be determined by Fluently. The prize is as stated, or a cash prize of the equivalent value may be offered at the discretion of Fluently. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
SHIPMENT
Shipping fees, taxes and customs are the winner's responsibility, Fluently is committed to handout the prize only (subjective to Fluently's preferences).
PERSONAL DATA
Each winner agrees that, by participating in a Giveaway, Fluently may use the winner’s name in any manner and in any medium for its promotional purposes without additional approval or compensation being required, including posting in a winner’s list, Facebook post and/or Facebook stories.
LIMITATION OF LIABILITY
By entering the Giveaway each entrant agrees to release, discharge and hold harmless Fluently, its legal representatives, respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection with the Giveaway or the acceptance of the prize.
GENERAL TERMS & CONDITIONS
Fluently reserves its right to cancel the Giveaways at any time or change the provisions of the General Terms & Conditions at its sole discretion and such change shall have immediate effect upon the publication thereof.
GOVERNING LAW & COMPETENT COURT
The Giveaways are governed by US Law. Any dispute that may arise will be subject to the competent court thereof. 
Support
 support@fluently.us
 +1 307 461 5823
 1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
USA
We are a US-based company that is working towards providing high-quality online English & IELTS training around the globe at affordable prices.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.
This site is not a part of the Google website or Google Inc. Additionally, This site is NOT endorsed by Google in any way. GOOGLE is a trademark of GOOGLE, Inc.
IELTS is a registered trademark of University of Cambridge, the British Council, and IDP Education Australia. This site and its owners are not affiliated, approved or endorsed by the University of Cambridge ESOL, the British Council, and IDP Education Australia. For full information please refer to our terms and conditions and disclaimer.
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